Last Updated: 15/06/26

At Rituals Republic, we take pride in delivering premium, handcrafted products inspired by India's timeless traditions. Due to the consumable and perishable nature of many of our products, we maintain the following Return, Refund & Cancellation Policy.

1. Order Cancellation

Orders may be cancelled only before they are shipped.

To request a cancellation, please contact our customer support team as soon as possible with your order details.

Once an order has been shipped, it cannot be cancelled.

If an eligible cancellation request is approved, the refund will be processed to the original payment method within 7–10 business days.

2. Returns

For safety, hygiene, and quality reasons, we do not accept returns on:

• Tea products
• Chyawanprash and wellness products
• Paan DIY Kits
• Opened products
• Used products
• Products with damaged or removed packaging after delivery

Returns will only be considered under the following circumstances:

• Product received is damaged during transit.
• Incorrect product was delivered.
• Product received is defective.
• Product packaging is tampered with upon delivery.

3. Reporting Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To process your request, please share:

• Order Number
• Clear photographs of the product
• Photographs of the outer packaging
• A brief description of the issue

Claims submitted after 48 hours of delivery may not be eligible for replacement or refund.

4. Refund Eligibility

Refunds may be approved after verification of the issue by our team.

Approved refunds will be issued in the following cases:

• Product is damaged in transit.
• Incorrect product was delivered.
• Product is found to be defective upon receipt.
• Order is cancelled before shipment.

Rituals Republic reserves the right to reject refund requests that do not meet the above criteria.

5. Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacement products will be shipped at no additional cost after approval of the claim.

6. Refund Processing Time

Once approved:

• Online payment refunds will be processed to the original payment method.
• Refunds generally reflect within 7–10 business days, depending on the customer's bank or payment provider.

If the refund is delayed beyond this period, please contact your bank or payment provider before reaching out to us.

7. Non-Refundable Situations

Refunds or replacements will not be provided for:

• Change of mind after purchase.
• Personal taste or preference.
• Improper storage of products after delivery.
• Incorrect delivery details provided by the customer.
• Delivery failures due to customer unavailability.
• Minor variations in colour, texture, flavour, aroma, or appearance that naturally occur in handcrafted products.

8. Delivery Issues

If a package is marked as delivered by the courier partner but has not been received, customers must notify us within 48 hours.

We will coordinate with the courier partner to investigate the matter; however, resolution will depend on the courier's verification process.

9. Contact Us

For refund, return, replacement, or cancellation requests, please contact:

Rituals Republic

Email: care@ritualsindia.com

Website: www.ritualsindia.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST